Most frequent questions and answers
No delays with Impeyanlife! Our team is working safely and carefully with best-practices of social distancing and other various pre-cautions.
All our customer support representatives and designers are working from the comfort of their home.
Our production team is working overtime to keep up with our heavy demand to ensure your order is shipped in time. Since every sign is handmade, they take about 7 business days to created, tested and shipped out.
During rare instances, there may be a delay during transit with shipping carriers. We have seen a very small percentage of orders have a slight 1-2 delay by shipping carriers due to the current crisis. Please let us know if you need your item by a specific date and we will do our best to accommodate you.
Great questions! Here are some great reasons to choose a LED neon sign from us:
- Affordable – Our neon LED signs are a cost-effective alternative to neon gas signs. They look just as beautiful but are over 7 times more affordable than neon gas signs. Traditionally, neon gas signs are very expensive. A neon LED sign that costs $500 with Impeyanlife, would cost over $3500 in neon gas.
- 2 Year Warranty – All of our signs come with a 365 day warranty covering faulty items. If your sign arrives damaged, or stops working, we will send you a new one for free!
- Highest Quality – Delivering the highest quality products is the Impeyanlife motto. Impeyanlife LED neon signs use silicone tubing which keeps your sign looking brand new for 50,000+ hours of use time. Other companies use PVC material for their signs, which yellows out overtime and does not last as long. All Impeyanlife signs are handcrafted and use the highest quality materials to last for 10+ years.
- Energy Efficient – Neon gas signs can cost hundreds of dollars a month to keep powered. Impeyanlife neon LED signs are energy efficient, costing less than $1 a month to keep powered. That’s over 100x more affordable! Our signs are also eco-friendly.
- Durable & Safe – Our LED signs are made from silicone and acrylic. They are not made from fragile glass. They weigh less than 10 pounds on average and do not get hot, so they are safe to the touch. They are kid and pet safe 🙂
- Easy to Install – All of neon signs come with pre-drilled holes and screws for easy installation. Our canvases also include hooks and all required hanging materials.
- Remote controlled – All Impeyanlife neon signs come with a remote controller which can adjust the brightness of your sign, switch through different flashing modes, and turn your sign on and off.
✓ Color: Choose from 9 shades to match any room or mood! Inspiring choices include pink, green, blue, light blue, purple, red, yellow, orange and white.
✓ Size: Choose from 5 versatile widths! 19.7″ (50 cm), 29.5″ (75 cm), 39.3″ (100 cm), 59″ (150 cm), 88.5″ (225 cm)
✓ Font: Over 50 different fonts, from simple to more complex options. Choose the perfect font for the vibe you’re trying to set.
✓ Silhouette: Choose from 2 silhouettes with our acrylic backing styles. We can cut to shape or square cut (the entire background).
✓ Location: Want to add a neon vibe to your outdoor space? We can even make it waterproof!
✓ Rush Order: Need your sign within a week? We can expedite the production and shipping speed to ensure you receive it within 7 business days, compared to 14 days.
All U.S. orders typically arrive to your doorstep within 8-10 business days of your purchase. Orders to all other countries will arrive within 14 business days of your purchase.
You will be automatically emailed with your tracking number once we ship out your order. If you don’t receive your tracking number within 7 business days, please reach out to support@Impeyanlife.com
*请联系 support@Impeyanlife.com 获取所有退货/换货信息。
由于所有订单都是按需手工制作的，因此必须在我们开始制作之前的 24 小时内取消订单。一旦您的订单投入生产，就无法取消或切换。
客户满意度是我们的第一要务。我们为所有订单提供 60 天退款保证。如果您的艺术品不是您所期望的，只需将其 完好无损地退回 ，我们将在收到后处理您的退款。请 给我们发送电子邮件 以获取有关如何退货的信息。
我们 强烈 建议您在退货时也获得一个跟踪号，因为我们对丢失的退货包裹概不负责。
We accept Visa, MasterCard, American Express, Discover & Paypal.